ORder Guide
A guide to explain the hows and whats.
01
Add to cart and check out!
We curate lenses from different brands and showcase them to you.
Add and cart them out.
You can use: MasterCard, Visa, Paypal, PayNow/PayLah!
Remember to check the item's duration type, quantity and size before ordering them.
02
Processing Orders
From here, our little foxes will process your orders.
At this point, if any items are sold out, our foxes will proceed to contact you through email.
Remember to update your email and check them. Otherwise, your order will be placed on hold until we get ahold of you.
In some cases, after 2 weeks, if there is no response, we will proceed to refund the affected pair and process the rest of the order.
03
Consolidation & Shipping
Once all your items arrive at our warehouse, you can expect our team to package them safely for international shipping.
If you wish to combine orders, contact our team before this stage.
Tracking number will always be provided to you.
04
Receiving your orders
Once you have received your orders, remember to check the items before throwing the box away.
We encourage our customers to always take photos of the parcel before removing the packaging or even videotape your unboxing!
These can serve as great evidence for missing products, damaged products or even tampered parcels.
🎀General Flow Process🎀
🛒Order placed | 1️⃣ to 3️⃣ Working days
🚚 Domestic delivery | 1️⃣ to 4️⃣ Working days
📦 Consolidation | 1️⃣ to 2️⃣ Working days
✈️ International delivery | subjected to countries
🙍♀️📦🙍♂️ "You have a parcel here!" | subjected to countries