Terms and Conditions | 19ninety-Six

Pre-order our main service for the best price and highest-quality lenses.

The pre-order period ends every Saturday at 23:59 SGT.
Orders take 3 to 4 weeks for distribution, starting from the nearest Saturday.
This timeframe does not include possible delays due to customs checks or public holidays.

Brands such as I-Dol, Doya, Cupid-Eye, BloomColor, Risako, and others are shipped directly from the official China warehouse.

If accessories are damaged during transit, please send us a clear picture of the defective product within 3 days of receipt.
After 3 days, defective accessories are non-refundable.

Any defects must be reported within 3 days of receiving your order.
Orders shipped with non-traceable mailing options are not eligible for defect claims.
A one-to-one exchange will be provided for defective items only.
Replacements may take 2 to 3 weeks to arrive.
No cash refunds—only defect exchanges.

Orders can be cancelled only within 1 day of placement.
- Example: If an order is placed on Thursday, it can be cancelled on Friday.
- If an order is placed on Friday, cancellation on Saturday is not allowed.
Once an order is placed, no cancellations or refunds are permitted.

Orders submitted on Sunday take 3 to 4 weeks to arrive for distribution.
Distribution takes 2 to 3 days.
Shipping timeframes:
- Local orders: 1 to 4 days
- International orders: 5 to 14 days

Customers will receive an email notification with instructions for pick-up arrangements.
A WhatsApp message may also be sent for scheduling.

Non-traceable mailing options (including registered mail) are not reimbursed if lost during transit.
If your parcel is lost, contact us via Officially19ninetysix@gmail.com or Facebook after the estimated delivery timeframe.
We will assist in submitting a lost mail report, but we are not liable for losses due to non-traceable shipping methods.

Promotional coupons expire at 23:59 SGT on the specified date.
Most coupons are valid for 3 months from the date of creation and cannot be extended.
Coupons must be applied successfully before proceeding to payment.
Only one coupon can be used per transaction.
Coupons are not applicable to sale items.

Orders cannot be cancelled after confirmation.
Sale items are available while stocks last.
If an item goes out of stock, an email will be sent immediately.
- If there is no response within 2 days, the order will be adjusted to the closest available colour or a -0.25 step up/down.

If there is no response within 2 days, the closest available colour or a -0.25 step adjustment will be made.
Reordering out-of-stock items takes an additional 2 to 3 weeks.

Refer to our Shipping Guide for estimated shipping costs.
Accessories are not eligible for the "Free Shipping on Orders Over $150" promotion due to negligible weight.

As of December 12, 2018, international orders require the submission of a copy of the importer’s passport and optometrist’s prescription before shipping.
If customs in the recipient’s country hold an order, 19ninety-six is not liable for clearance.
Prices on our website exclude taxes and delivery fees.
Most shipments are sent Delivery Duty Unpaid (DDU), meaning customers are responsible for any applicable import taxes, customs duties, VAT, or other fees imposed by their country.
Customers are considered importers and must comply with their local customs policies.
19ninety-six reserves the right to reject orders if compliance requirements are not met.
If an order is rejected by the recipient’s country, the importer is responsible for additional charges such as return fees and re-delivery costs.

By making a purchase, you agree to the above terms and conditions.